SHIPPING & RETURNS

- SHIPPING AND DELIVERY OPTIONS

Domestic Shipping:

Standard (5-8 Business Days): $8

Express (3 Business Davs): $25

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- PROCESSING TIME

Orders are processed within 5 business day (s) excluding weekends and public holidays. Once the item has been

handed to the delivery carrier, a tracking number will be sent to the customer.

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- DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping

provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier

for the item's status.

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- DAMAGED ORDERS

Velvet Factory is not liable for lost or damaged products after the order has been placed in the hands of the

shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim

with the shipping provider.

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- SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air

transportation in the US. As such, any unauthorized items for air shipment may require a different shipping

method.

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- CONTACT

For questions about this shipping policy, contact:

Email: velvetfactory444@gmail.com